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1. Check the Warranty status of a Milbay® product.
2. Start a Milbay® Warranty Claim Request (WCR).
3. Definition of Milbay® warranty terms.
   
4. Warranty Period for different Items
5. What do I do if Milbay® reject my warranty claim.

Warranty Conditions.

1. Warranty is exclusively provided by Milbay Australia or through authorised service agents at the sole discretion of Milbay Australia.
2. Warranty claim requests may be lodged using the online Warranty tool or by contacting the original sales agent or Milbay Australia directly by email or telephone.
3. Warranty periods may vary between brands and product type.
4. For warranty claims where replacement of the failed component does not require technical expertise or special tools Milbay may offer a Customer Replaceable Warranty Item or CRI, in these instances Milbay may elect to send the replacement spare part or product for installation by the client. For most items replaced under warranty Milbay will require the customer return the Failed Item.

   • Milbay will supply prepaid freight stickers or prepaid freight bag for the return of the original failed spare parts or products that have been supplied to reslove the warranty request.
   • Customer Replaceable Warranty Items that are not required for return will be clearly marked in the Customer Replaceable Warranty Item documents that are included with the spare part or product.
5. In most cases customer replaceable warranty spare parts or products are delivered by Australia Post and their contractors.
6. Where requested by Milbay Australia, customers are required to return any Customer Replaceable Warranty spare part or product within 14 days.
   

   • Where the original or replacement spare part or product is not returned within 28 days after the resolution of the warranty claim, Milbay will invoice the customer for the non returned Customer Replaceable Warranty Items including delivery and handling costs.
7. Spare parts or products that require a qualified service technician to perform the task are called a Service Replacement Item or SRI.
8. All warranty services that require a qualified technician are be undertaken by either a Milbay® Authorised Service Agent or an appropriately qualified and pre-approved third party service agent.
9. In cases where there is no locally available Milbay Authorised Service Agent or pre-approved service agent then Milbay® will negotiate with an appropriate local third party service agent to deliver warranty services on Milbay's behalf where required.
10. Customers should not install any Technical Replacement spare parts or products personally or through non authourised third parties without a valid Milbay® Warranty Claim Authorisation indicating approval for client to personally or the third party to install the Technical Replacement Items.
11. Milbay Australia will not consider requests for payments by third parties unless a valid Milbay® Warranty Claim Authorisation (MWCA) is in place prior to the commencement of any warranty service, inspection or storage.
12. Milbay Australia has sole discretion to conclude that the most effective warranty option may be to replace the warranted product rather than undertake repairs. Delivery and handling cost for products replaced under warranty in these circumstances are the responsibility of the customer.

    • Customers may swap over any bolt on accessories they have been added or installed to the product such as storage boxes, performance components or other customisations prior to replacement under these warranty conditions. Costs to remove and replace any accessory or option is at the customers expense.
13. Warranty claims relating to the delivery or assembly of your device will require completion of a Milbay® Warranty Claim Request.
14. Milbay Australia is not subject to, and the Customer releases Milbay Australia from, any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the Goods. The Customer acknowledges that Milbay Australia is not:

    1. responsible if the Goods do not comply with any applicable safety standard or similar regulation; and
    2. liable for any claim, damage or demand resulting from such non-compliance. If any statutory provisions under the Competition and Consumer Act 2010 or any other statute apply to the contract between Milbay® and the Customer (Contract) then, to the extent to which Milbay® is entitled to do so, Milbay Australia’s liability under the statutory provisions is limited, at Milbay®’s option, to:
       1. Replace or repair any; fault, defect or non-compliance of the Goods or the supply of equivalent Goods; or
       2. Payment of the cost of replacing or repairing the Goods or of acquiring equivalent goods;
       and in either case, Milbay Australia will not be liable for any consequential loss or damage or other direct or indirect loss or damage.
15. Milbay Australia will not be liable for any consequential loss or damage or other direct or indirect loss or damage if/while Warranty Claim Request is being assessed or while warranty service is being carried out on the Goods or due to unavailability of spare parts to complete warranty claim.

Definitions for Milbay® warranty terms

• Milbay® Warranty Conditions (MWC) - The conditions in this warranty document.
• Milbay® Warranty Claim Request (WCR) - A request for warranty. To start the warranty process your Milbay® login is required.
  Your Milbay® login details were supplied during the original purchase process.
  For further assistance help@milbay.com.au or 0450418901.
  
  Click here to start a new WCR
• Milbay® Warranty Claim Authorisation (MWCA) - Authorisation number from Milbay® to undertake warranty repairs or part replacement. A valid MWCA must be obtained BEFORE any warranty action can be under taken by customer or any third party. Claims for warranty compensation will not be considered without a valid MWCA relating to the current claim for warranty.
• Customer Replaceable Warranty Item (CRI) - A warranty Item that the customer has the responsibility to replace. These items only require minimal mechanical skills or tools and would normally be carried out by the owner in the normal course of owner servicing.
• Technical Replacement Items (TRI) - A warranty item that would normally require a trained technician to install.
• Milbay Authorised Service Agent (MASA) - A service centre, dealership or reseller authourised by Milbay® to provide technical service.
  
• Failed Item (FI) - An item or replacement part covered by warranty that requires replacement.
  Milbay request the return of the old part (FI) for analysis so we can better serve or clients in the future.
• Reminder to Return Old Item (RROI) - A reminder sent by Milbay® to request the return of FI.
• Qualified Technician (QT) - A QT can be a qualified workshop or individual. Generally existing electro-mechanical service repair centres would have specialised QTs employed to do service and repairs on the customer’s device. In remote regions a QT may be the local garage or auto repair centre.
• Goods - Any item supplied by Milbay®

What do I do if my warranty claim is rejected by Milbay®